Travis and I asked for an older model of this backpack when we were pregnant with Therin. Both of the plastic hooks broke and the stroller handle was not very secure anymore. We lived with it for a while but never got it fixed. My sister-in-law, Becky, asked if a friend of hers could try it for a trip they were going on. I warned her of the broken part but sent the backpack with her. The Saylor family who tried the backpack, actually called the company, mailed back the backpack (which Kelty paid for) and received a brand new replacement. So today Becky returned this backpack! I can't tell you how excited I was and how thoughtful it was of this family I don't even know!! This present made my day! I think I should have another kid so I can get some use out of this..........
Through this experience, Kelty is a brand, I highly recommend-GREAT customer service and I will lend ANYTHING to the Saylor family-THANK YOU!!!!! The Saylors will soon find out, they will be awarded a free night of babysitting for this random act of kindness! I hope I make use of such an opportunity to pass along the favor.
1 comment:
We have an older backpack that we got when Justin (5) was a baby. We still love it and use it.
Also the free rink is in sparta... We use to go to the omni all the time, but the cost for the whole family including driving time just got to be a bit much, but that is the best place to go :)
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